Introduction
This course delivered in English is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure, as introduced in the Design stage of the Business Continuity Management (BCM) Lifecycle, and goes beyond incident management into learning how to build a crisis management capability in an organisation.
This course provides the delegates with the opportunity to gain a deeper knowledge and understanding of this subject. It is broken down into different modules into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management as well as crisis communications.
This course is based on the BCI Good Practice Guidelines and reflects the current global thinking from ISO 22301 and BS 11200.
Workshop Objectives
The objectives of this training course are to provide students with the ability to:
Understand the principles, strategies and techniques for incident response and crisis management
Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to, managing incidents and communicating during crises
Content
Module 1:
- Overview of the BCM Lifecycle and standards
- What is an incident and a crisis
- Principles of crisis management
- Crisis management framework
Module 2:
- Threat assessment
- Early warning systems
- Horizon scanning
- Notification and escalation procedures
Module 3:
- Response structure
- Crisis management roles and responsibilities
- The crisis management plan
Module 4:
- Crisis command center
- Information management tools
- Notification tools
Module 5:
- Crisis leadership and decision making
- Response protocol
- Recovery management
- Dealing with employees’ concerns
Module 6:
- Crisis communications planning
- Steps towards creating effective messages
- Managing communications (Internal, External)
- Use of social media
Module 7:
Crisis Management Table-Top exercise
Course Methodology
The learning methodology includes a combination of presentation, discussion, case studies, video content and interactive exercises to transform participant knowledge into hands-on practice in a safe environment.
Who Should Attend?
Those with responsibilities for developing and implementing incident and crisis management plans and procedures, and anyone with an active role in a crisis management team (e.g. HR, Finance, Communications, Legal).Â
Certification
Upon successful completion of the course and assessment, candidates will be awarded Incident Response and Crises Management certificate from ASSP.
