Introduction

Creating an atmosphere of openness with clear lines of communication is a key factor in organizational success. People with good interpersonal skills deal with difficult issues straightforwardly, listen well, share information fully, and stay receptive to bad news as well as good. Effective communications are the cornerstone of any successful business or organization. While some would cogently argue that verbal communication is the most effective form of communication at work, a significant proportion of all workplace communication takes place in writing.

Investing time in developing techniques to communicate effectively, including mastering conventions, will pay back very quickly. Effective communication will result in satisfied customers and clients, which can be easily measured in terms of profit or efficiency, particularly where the communication is a response to an inquiry or a complaint.

This course is designed for individuals who want to increase productivity and become more successful on the job by improving the quality of their communication skills with peers, employees, supervisors, customers, and others using emotional intelligence skills.

Objectives

• This course will introduce you to some of the key concepts of effective communication in the workplace
• Relate between communication and  emotional intelligence (EQ)
• Explore communication and EQ competencies & components
• Understand your (and others) communication style
• Assess your EQ skills using questionnaires and Johari window tool
• List the reasons for the way others behave
• List signs for high and low EQ
• Identify barriers to effective communications
• Design a personal development plan to improve your communication and EQ skills

Target Audience

This course would benefit working lady executives of both technical & non-technical lines – who seek to improve their communication skills using EQ.

Course Methodology

The learning methodology includes a combination of presentation, discussion, case studies, video content and interactive exercises to transform participant knowledge into hands-on practice in a safe environment.

Certification

Upon successful completion of the course and assessment, candidates will be awarded Effective Communication Skills certificate from ASSP.